With product quality in mind, all products are guaranteed to arrive at your door exactly as ordered barring pre-arranged exceptions. Both Moe and Ron have had extensive opportunity to visit our manufacturers to ensure veracity of the claims they make in tandem with 5+ years of experience with our suppliers. Products arrive with the appropriate certifications (materials, FDA, CFIA) to ensure accuracy. For any certifications, feel free to inquire within.
Mistakes happen! We know this, especially since we have such a wide variety of customizable products. If products ordered have not arrived as requested, please inform us immediately so we can rectify the situation in a timely manner. Customer satisfaction is, and has always been, our greatest priority!